There’s no such thing as free delivery, this is a fact!
Royal Mail do not deliver for free!
Companies that offer “free delivery” simply add the delivery cost onto the item price. If you buy 3 items with free delivery, you will pay for delivery 3 times.
Our delivery charges are listed below. These flat rate fees mean you can include as many items as you like for the same fee:
Royal Mail 2nd class £2.69
Royal Mail 1st class £3.40
Royal Mail Tracked 24 £4.99
You can upgrade to Royal Mail Tracked 24 at checkout. This fully tracked service is not guaranteed next day but has a 96% next day delivery rate, Royal Mail prioritise Tracked 24 over standard mail during busy periods.
We aim for same day despatch on all orders received before 2pm (Mon-Fri) 2nd class can takes an average 2 to 5 days.
We may, at our discretion, use a courier service even if standard delivery is selected. Please be aware, we DO NOT guarantee delivery times or next day delivery. We do not accept any liability for late or failed deliveries. We do not ship orders during the weekend or bank holidays.
We do not ship orders over the weekend or on bank holidays.
We currently only ship within the UK.
You have 14 days in which you can return your unused item (at your own expense) for a refund. This excludes headsets (for hygiene reasons) this does not affect your statutory rights. We will not refund upgrades to the next day courier service. All returned items must be unused, as new and returned with the original packaging, including cable ties, end caps, driver disks etc.
Please do NOT use Hermes courier for returns, we are based in a multi occupancy mill and Hermes constantly leave parcels unattended in the foyer. They also attempt to deliver in the evening and during weekends when we are closed.
We reserve the right to charge a restocking fee on any item not returned in as new condition. We do not accept returns after 14 days have expired (this does not affect your statutory rights). You must notify us within 7 days if any part of your order is damaged on arrival. Returns from business customers are excluded from our 14 day no quibble returns policy and are subject to a restocking fee of 15%.
All products carry a 1 year return to base warranty. It is your responsibility to return the defective item to us. If an item is faulty on arrival we will refund the cost of standard 2nd class Recorded Delivery to cover your return postage costs. This refund will be issued when the item is returned. You must notify us within 14 days if all or part of your order is missing.
NOTE: Please contact us for a returns number prior to returning any item.
Please note, Cables 2 U Ltd shall not be held liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.